Live Help and Monitoring lets you constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on, and how long they've been on your website. You will be able to select a visitor on your website and invite the person for a chat session with you. This will be a great way to assist a client or to give information about your products. By being in virtual contact with your clients, your chances of increasing your sales will be enhanced and your customer service will be greatly improved.