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• ServiceNow Security Model: Learn about user roles, access control rules, data security, and authentication mechanisms within ServiceNow.
• Workflows and Automation: Study how to automate tasks using workflows, business rules, and script includes in ServiceNow.
• ServiceNow Scripting: Get familiar with scripting in ServiceNow using JavaScript. You will need to understand how to write client scripts, business rules, and UI actions to customize and automate processes.
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